Always keep your receipts. It's up to you to provide proof of purchase if you want to return goods.
Check the goods are working BEFORE you wrap them up.
As a consumer, you are entitled to expect any goods you buy to be of satisfactory quality; fit for their purpose; and as described.
You have the same rights in respect of Sale Goods, unless the goods have been reduced because they are shop-soiled and you were made aware of this fact before you bought them.
You can't normally take things back just because they're the wrong size, colour or style. If you think you might have to take something back, check with the seller before you buy that you will be able to bring the goods back for a cash refund.
Consider paying for items over £100 by credit card. This gives you added protection if something goes wrong because you can claim against the credit company as well as the retailer if there are problems with the goods.
When using your credit card to shop on-line, always find out if the company has a secure site. NEVER send your credit card details by e-mail.
Make sure you tell the retailer if there is a problem as soon as possible. Don't forget to take proof of purchase.
Always be wary of offers that seem too good to be true, because they probably are! Don't rush into a purchase you might regret and always make sure you'd know how to contact the supplier if there was a problem with the goods.
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